kenya jobs, rwanda jobs, uganda jobs, nafasi za kazi tanzania, nafasi za ajira, ajira, utumishi wa umma, ajira zetu, zoom tanzania, employment opportunities, tanzania, tume ya ajira Real Time Analyst Job in Kenya – AJIRA

Real Time Analyst Job in Kenya

Real Time Analyst
Primary Responsibilities
Primary duties may include, but are not limited to:
  • Responsible for monitoring and reporting real time behaviors using adherence software and ACD real time displays
  • Monitor key call center performance metrics such as service level, ASA, occupancy, adherence, handle time, etc.
  • Provide real-time feedback to Work Force Management (WFM) and Operations management on the status of the campaign for quick problem solving and to maintain call traffic flow.


Source: Kenya Jobs