The Arusha Urban Water Supply and Sanitation Authority (AUWSA) is a legally established entity responsible for the overall operations and management of water supply and sanitation services in Arusha City. It is among of the best Authorities in Tanzania.
The core function of the Authority is to deliver excellent water supply and sanitation services for all categories of customers and stakeholders in Arusha City.
In order to attain its vision and mission, AUWSA is seeking to recruit dynamic, experienced, competent and qualified Tanzanians to fill the following vacant posts within the Authority’s establishment.
CUSTOMER SERVICES MANAGER:
Appointing Authority: Board of Directors.
Reports To: Managing Director.
Minimum Required Qualifications and Experience:
The successful applicant must be / have:
Holder of a Certificate of Secondary Education / Advanced Certificate of Secondary Education from National Examination. Council of Tanzania (NECTA).
Holder of a Bachelor Degree / Advance Diploma in Marketing, Business Administration, Economics, Finance, Commerce from a recognized institution.
Holder of a Master Degree in Marketing, Business Administration,
Economics, Finance, Commerce from a recognized institution.
Should have at least ten (10) years of relevant work experience out of which at least two (2) years should be at a senior position.
Employment Terms: Three years Contract – Renewable upon satisfactorily performance.
Main Duties & Responsibilities:
To advise the Managing Director on effective means of deling with AUWSA customers.
To oversee the development of policies and plans for attracting and satisfying customers.
To oversee monitoring of water supply at public supply points (such as water kiosks and stand pipes).
To supervise connection of new customers as well as disconnection and reconnection.
To ensure the customers are informed of all developments with regards to water and sewerage services.
To manage meter readings, calculation of bills and preparation of Invoices (billing).
To analyze existing customers or potential customer needs and devise appropriate methods for their satisfaction.
To monitor the revenue collections from customers and devise appropriate policies or plans to ensure timely payments.
To set-up and control annual billing or revenue collection targets depending on the service supply and demands of consumers, and devise appropriate methods to achieve them.
To conduct performance appraisal to all staff under the department
To monitor and facilitate continuous customer surveyor inspections to ensure that all customers are registered and that water supplied to consumers is billed according to the agreed procedures.
To prepare and recommend tariff setting formulas and required prices depending on the established costs. to address customer queries and complaints
To perform any other relevant duties as may be assigned by the Managing Director.
Source: Tanzania Jobs