Customer Service Representative Job in Kenya

Customer Service Representative
 
Position Summary:- The Customer Service Representative is required to provide exceptional customer experience by handling calls in a highly professional manner, whist meeting Key Performance Indicators and thereby Service Levels.
 
Duties and Responsibilities:-
  • Handle calls within pre-determined service guidelines.
  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.

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Source: Kenya Jobs