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Customer Service Manager Job in Kenya

We seek a suitably experienced, self driven and motivated Customer Service Manager to manage key accounts and provide excellent customer service to promote this idea throughout the organization. 
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Duties and Responsibilities
  • Manage contents of SOW/SOP/SLAs for the various accounts and clearly understands the deliverables for each account.


Source: Kenya Jobs